Handling of Resolution Errors in the DOI System

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Handling of Resolution Errors in the DOI System

Actions which result in an attempted resolution not being successful result in error messages. These can be provided by Registration Agencies, or by the DOI System centrally.

The error page provided by the DOI System directs the user to DOI help address (doi-help@doi.org) which is managed by the DOI technical support service provider:

•If the problem is with the Handle System, the DOI technical support service provider responds to the sender appropriately.

•If the DOI name is not found, a special handling is performed (see below).

hmtoggle_arrow1 "DOI Not Found" and "DOI Prefix Not Found" Errors

The entered DOI name or DOI prefix may not be found, for example, when resolution requests for DOI names are incorrectly formatted or the DOI names do not exist. In that case, a response page is displayed with:

•details about the error
To further assist users, the error response system checks to see if a user has attempted to resolve a DOI prefix only, or a DOI that contains multiple slashes or a trailing slash which might be causing the error, and advises the user accordingly.

•the possibility for the user to send a report to the responsible RA
If required by an RA, the technical support service provider can configure the DOI Proxy to automatically report the error message to the responsible RA.